This document is the client information sheet outlining eligibility, referral, psychological services, appointment arrangements, privacy and confidentiality, client rights, complaints processes, and crisis support.
The Statement of Clients’ Rights & Responsibilities outlines the rights clients can expect from Arche Health including dignity, privacy, confidentiality, informed choice, quality care and complaints processes and the responsibilities clients have to support safe and respectful service delivery.
This policy outlines how Infocus Counselling Service manages, protects, stores, accesses, retains and communicates client and organisational information to ensure accurate, secure, confidential and compliant information management.
This document is Arche Health’s Privacy and Confidentiality Policy which outlines the organization’s legal obligations, ethical standards, and protocols regarding the collection, storage, access, and secure handling of personal and confidential client information.
Arche Health’s Child Safety and Wellbeing Policy, outlines the organisation’s zero-tolerance commitment to child abuse, guiding principles, staff responsibilities, screening requirements, and reporting procedures to ensure a safe environment for all children and young people.