Incident Management Policy outlines the policy, reporting protocols, investigation processes, and prevention strategies for managing critical clinical, occupational health and safety, corporate, and NDIS-specific incidents within Arche Health’s Infocus Counselling Service.
Arche Health Ltd’s Complaints Policy outlines the principles, procedures, responsibilities, and standards of fairness required to record, investigate, and resolve complaints across its healthcare facilities and programs.
The incident management flowchart for Infocus Counselling and Arche Health details the step-by-step procedures for reporting, investigating, resolving, and documenting incidents, including immediate support actions, NDIS reportable requirements, and clinical governance tracking.
If you still feel that the problem has not been resolved to your satisfaction or prefer an independent body, then you may contact the Health and Disability Services Complaints Office (HaDSCO) or the Health Consumers’ Council of WA.
- Complaints and enquiries line: (08) 6551 7600
- Freecall: 1800 813 583 (free from landlines)
- Email: mail@hadsco.wa.gov.au
- Postal address: PO Box B61, Perth WA 6838.
For NDIS, individuals can make free, confidential, or anonymous complaints about the quality, safety, or standard of their NDIS services to either their service provider or the NDIS Quality and Safeguards Commission. Click here for more…
MIFWA-Advocacy-flyer-for-Consumers.pdf: This flyer explains the importance of independent advocacy and lists local community organizations across Perth that offer non-conflicted support for people with disabilities, mental health challenges, or legal needs.
MHAS-Know-your-rights-brochure-English.pdf: This brochure outlines the free, independent rights and support services provided by the Mental Health Advocacy Service (MHAS) to eligible mental health patients in Western Australia.