Belvidere Health Centre encourages patients to give feedback, both appreciative and complaints, as part of our customer focused approach to patient care. We welcome any suggestions you may have.
You can tell us how we are doing by:
- ringing us on (08) 6253 2100
- emailing us at feedback@archehealth.com.au
We aim to follow-up ideas and acknowledge notes of appreciation where we can. We conduct patient surveys regularly and ensure that the RACGP Standards for General Practice – Patient Feedback Indicators are incorporated into our current survey.
Please see our practice feedback performance.
Feedback collected includes, but is not limited to, the following six categories that are considered critical to patient experiences within healthcare facilities:
- Access and availability
- Provision of information
- Privacy and confidentiality
- Continuity of care
- Communication and interpersonal skills of the clinical team
- Communication and interpersonal skills of the administrative team.
As part of our risk management activity, a log of incidents, including complaints, is maintained on a confidential register and an analysis of events or identification of strategies to minimise subsequent similar events will occur.
Your feedback will be reviewed by the Practice Manager and Quality & Compliance Officer and we will respond to you within the appropriate time. If you encounter problems, please discuss them with the Practice Manager.
If you still feel that the problem has not been resolved to your satisfaction or prefer an independent body, then you may contact either the Health and Disability Services Complaints Office (HaDSCO) or the Health Consumers’ Council of WA.
- Complaints and enquiries line: (08) 6551 7600
- Freecall: 1800 813 583 (free from landlines)
- Email: mail@hadsco.wa.gov.au
- Postal address: PO Box B61, Perth WA 6838
