Patient Information

PLEASE ENSURE THAT YOU READ THE FOLLOWING INFORMATION  REGARDING GP AFTERHOURS ARMADALE CLINIC.

You can book an appointment online through hotdoc or phone clinic at (08) 9391 2285.   

Walk-ins are welcome. Please be aware, under emergency situations, patients may be triaged effecting waiting times. Your understanding is appreciated.

If there are no appointments online, please call the clinic as our clinic reserves some appointments for walk-in patients.

Not available in the Afterhours period. 

The Doctors at GP Afterhours Armadale can prescribe all medictions except for Schedule 8 Drugs. You must see your regular GP for this or go your nearest Emergency Departments.  

GP Afterhours Armadale Clinic adheres to a strict policy for the distribution of opioids to patients. Please read our Opioid Policy.

No. All Health Care Plans, including Mental Health Care Plans and Health Assessments, are completed by your regular GP, please consult with your GP for all Health Care Plans.

If you require a Medical Certificate, please ask your practitioner during the consultation. Medical Certificates are legal documents. Therefore, practitioners are unable to back-date certificates or provide them without consultation. If you have already been provided with a medical certificate and need the dates extended, an appointment with the practitioner will be required.

If a GP requests pathology or radiology tests, all results will be sent to your regular GP. Please ensure that all details with us are current. It may be necessary for a doctor from the clinic to contact you if any test results require immediate attention.

In an emergency, visit your local Emergency Department or phone 000 for police, ambulance and fire services. Calls to 000 are free from mobile phones and landlines. If your English is limited, tell the operator your language and you will be connected to the Translating and Interpreting Service (TIS).

Additionally you can contact WA Poisons Information Centre 131 126. 

 

Crisis support services

Men’s Domestic Violence Helpline
61 8 9223 1199
1800 000 599

Women’s Domestic Violence Helpline
61 8 9223 1188
1800 007 339

For more information about organisations providing crisis support services please access the following list:

You are encouraged to participate in decisions about your healthcare. Our practitioners will provide you with clearly explained information in easily understood language to help you make an informed decision. This includes the purpose, importance, benefits and risks, and possible costs associated with proposed investigations, referrals, treatments, medicines and medicine safety.

Ultimately you decide to follow the advice of your practitioner. However, if you choose to disregard your practitioner’s recommendations, they will be documented in your medical record.

GP Afterhours Armadale  is committed to protecting the privacy of patient information and responsible handling of your personal information according to the Australian Privacy Principles. To reduce the risk of mistaken identity in your files or records, from time to time, our staff may ask for your name, address and date of birth on the phone or in person. This is to protect you from medical errors and to protect your privacy.

Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff. Information collected from you concerning your medical health and treatment and information disclosed during consultations will remain confidential and will not be released to a third party without your written consent except in an emergency situation or when compelled by law.

Patients can request access to their personal health information in line with the Privacy Principles. Please refer to our privacy and information management procedure for further information. 

Due to confidentiality, we cannot discuss your medical information, including appointments, with a relative unless you have given express consent.

GP Afterhours Armadale requires signed consent before transferring your medical records to another practice. The transfer of your complete electronic medical record (including progress notes from each consultation, results and specialist reports) are done electronically. 

GP Afterhours Armadale Clinic is proud to have once again successfully achieved full accreditation by an independent organisation that assesses quality and standards in General Practice.

Accreditation acknowledges meeting the high quality standards set out by RACGP in regards to its medical care, staff, facilities, standards and management.

 

 

Doctors do not take telephone calls. If necessary, the receptionist will take a message and pass on to the duty doctor. If required, the receptionist will return the call on behalf of the doctor. Emails will be replied to within 48 hours of receipt. Response will be in email format unless deemed more urgent in which case a phone call will be made. GP Afterhours Armadale does not allow patients to obtain medical advice from our clinical staff electronically. Communication with patients via SMS is to issue appointment reminders only. Please also view the Clinic Brochure